Privacy Policy
How we collect, use and protect your personal data.
1. Who we are
This website and related online services (together, the “Services”) are operated under the inkIQ brand by inkIQ (“inkIQ”, “we”, “us”, “our”).
You can contact us about privacy at:
Contact: support@inkiq.net
If you are based in the EU/EEA or UK, we act as the data controller for the processing of your personal data described in this policy.
2. Scope of this Privacy Policy
This Privacy Policy explains how we collect, use, disclose and protect personal data when you:
- visit our websites, including inkiq.net and related subdomains,
- use our landing pages for activities such as puzzle challenges and certificates,
- subscribe to our emails or other marketing communications,
- contact us or otherwise interact with us online.
It does not cover third-party services that have their own privacy policies (for example, Amazon or other platforms where you buy our books).
3. What personal data we collect
The categories of personal data we may collect include:
- Identity data: first name, last name, display name or username (if used).
- Contact data: email address and any other contact details you choose to provide.
- Activity and certificate data: secret key codes or similar identifiers used to confirm that you have successfully completed a specific activity, puzzle or challenge; information about which challenge or book the activity belongs to; certificate IDs and timestamps.
- Communication data: content of messages you send us (for example, support requests, feedback).
- Technical and usage data: IP address, browser type, device information, pages viewed, time and date of visits, and referring URLs, collected through server logs and similar technologies.
- Marketing preference data: your choices about receiving marketing emails or newsletters from us (opt-in / opt-out).
We do not intentionally collect sensitive categories of personal data (such as health information or information about your religion, political opinions or similar).
4. How we collect personal data
We collect personal data in three main ways:
(a) Directly from you, when you:
- fill in forms on our landing pages (for example, to request a certificate or bonus content),
- subscribe to our newsletter or updates,
- contact us by email or through other channels.
(b) Automatically, when you:
- browse our websites or landing pages. Some technical and usage data are collected through cookies, server logs and similar technologies.
(c) From third parties, in limited cases, such as:
- analytics or anti-spam tools that help us understand how our site is used and protect it from abuse.
5. How we use personal data and legal bases
We use personal data for the following purposes:
5.1 To provide the Services and fulfil your requests
- verifying your successful completion of puzzle activities or challenges,
- generating and delivering digital certificates,
- providing access to bonus content or downloads you requested,
- responding to your enquiries and support requests.
For individuals in the EU/EEA and UK, this processing is normally based on Article 6(1)(b) GDPR/UK GDPR (performance of a contract), or Article 6(1)(f) where we rely on our legitimate interests (for example, preventing abuse of the certificate system).
5.2 To send you marketing communications (with your consent or as permitted by law)
- sending you emails about new books, puzzles, products, promotions, competitions or news about inkIQ,
- tailoring communications to your interests where possible.
We only send marketing emails where allowed by applicable law, and you can unsubscribe at any time using the link in our emails or by contacting us at support@inkiq.net.
5.3 To maintain and improve our Services
- monitoring performance and usage of our websites,
- detecting and preventing fraud or abuse,
- improving content, features and user experience.
For EU/EEA/UK visitors, this typically relies on our legitimate interests in operating a secure and useful service.
5.4 To comply with legal obligations
- keeping records required by law,
- responding to lawful requests from regulators or law enforcement authorities where applicable.
6. Cookies and similar technologies
We may use cookies and similar technologies (such as local storage or pixels) to:
- remember your language preferences,
- keep sessions secure,
- understand how visitors use our websites (for example, aggregated statistics).
Where required by law (for example, in the EU/EEA and UK for non-essential cookies), we will ask for your consent before setting non-essential cookies. You can manage cookie preferences in your browser settings and, where implemented, through our cookie banner or settings interface.
7. When we share personal data
We do not sell your personal data.
We may share personal data with:
-
Service providers / processors who help us operate the Services, such as:
- website and hosting providers,
- email service providers,
- analytics and anti-abuse tools,
- customer support tools.
These providers are only allowed to process personal data on our instructions and must protect it appropriately.
We may also share personal data if:
- required by law or a legal process,
- necessary to protect our rights, safety, or the rights and safety of others,
- in connection with a business transaction such as a restructuring or sale, where permitted by law.
8. International transfers
Because we operate online and use global service providers, your personal data may be processed in countries outside the country where you live. This may include countries where the level of data protection is not regarded as equivalent to that in the EU/EEA or UK.
Where we transfer personal data from the EU/EEA or UK to countries outside those regions, we will use appropriate safeguards, such as:
- Standard Contractual Clauses approved by the European Commission or UK authorities, or
- other legal mechanisms recognised under data protection law.
You can contact us for more information about the safeguards we use for international transfers.
9. How long we keep personal data
We keep personal data only for as long as necessary for the purposes described in this policy, including:
- while we provide the Services and manage your certificate or related content,
- for a reasonable time afterwards to handle any questions or issues,
- for as long as required by law (for example, certain records for tax or accounting).
When we no longer need personal data, we will delete it or anonymise it so it can no longer be linked to you.
10. How we protect personal data
We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include:
- secure hosting environments,
- access controls and authentication for our systems,
- encryption and secure communication channels, where appropriate.
No system can be completely secure, but we work to keep your data protected and regularly review our security practices.
11. Your privacy rights
Your privacy rights depend on where you live. You can always contact us at support@inkiq.net to ask about your rights or exercise them.
(a) EU/EEA and UK
If you are in the EU/EEA or UK, you generally have the following rights under the GDPR/UK GDPR:
- Right to be informed about how your data is used (this policy and related notices).
- Right of access to the personal data we hold about you.
- Right to rectification of inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”) in certain circumstances.
- Right to restrict processing in certain cases.
- Right to data portability for some data you have provided.
- Right to object to certain processing, including direct marketing.
- Right to withdraw consent where processing is based on consent.
- Right to lodge a complaint with a data protection authority.
You can find the contact details of EU supervisory authorities on the European Data Protection Board website, and for the UK, the Information Commissioner’s Office (ICO).
(b) Canada
If you are in Canada and PIPEDA applies, you generally have the right to:
- access the personal information we hold about you,
- request correction of inaccurate or incomplete information,
- obtain information about our personal information practices, and
- complain to the Office of the Privacy Commissioner of Canada if you are not satisfied with our response.
(c) Australia
If you are in Australia, the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) may give you rights to:
- request access to the personal information we hold about you,
- request correction if it is inaccurate, out of date, incomplete, irrelevant or misleading,
- complain if you believe we have breached the APPs.
You can find more information and contact details for the Office of the Australian Information Commissioner (OAIC) on its website.
(d) United States
If you are in the United States, your privacy rights may vary by state. Some state privacy laws may give you rights such as:
- requesting access to personal information we hold about you,
- requesting deletion of certain personal information,
- opting out of certain types of data “sale” or “sharing”.
We do not sell your personal data in the ordinary sense of that term. If you believe a specific US state law applies to you and wish to exercise rights under that law, you can contact us at support@inkiq.net, and we will respond as required by applicable law.
12. Children’s privacy
Our Services are not intended for children under 16, and we do not knowingly collect personal data from children under 16 without appropriate consent where required by law. If you believe a child has provided us with personal data without proper consent, please contact us and we will delete it where required.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in our Services or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page and may provide additional notice where appropriate.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14. How to contact us
If you have questions or concerns about this Privacy Policy or our handling of your personal data, or if you wish to exercise your privacy rights, you can contact us at:
Contact: support@inkiq.net
We will do our best to respond promptly and to resolve any concerns you may have.